UNICOR guarantees all products to be free from defects in materials and workmanship. UNICOR's guarantee applies to the original purchaser of the item and is in effect upon receipt of the item. Please refer to the links below for the appropriate product or service warranty.
To initiate a warranty claim, please contact the Customer Service Center by either:
- Phone: 1-800-827-3168, or
- Email: UNICOR.Customer.Service@usdoj.gov
Products and services have the following warranty unless otherwise specified in the purchase agreement.
Services Warranty
UNICOR guarantees all of the products on which it has performed manufacturing-related services (e.g., embroidery and screen print on apparel, contract manufacturing services) to be free from defect due to workmanship performed by UNICOR. This guarantee applies to the original purchaser of the item and is in effect upon receipt of the item. UNICOR reserves the right to determine whether a product on which UNICOR has provided services is defective due to workmanship performed by UNICOR, and whether the below-listed exceptions to the warranty apply. Should UNICOR determine that a product on which UNICOR has provided services is defective due to workmanship, and no exceptions to the warranty apply, UNICOR will then, at its option, apply one of the following remedies:
- 1. Issue replacement parts only.
- 2. Determine that replacement parts and more significant labor may be required, and repair the item.
- 3. Replace the item.
Warranty Exceptions
- Missing Products: Delivery shortages and incorrect shipments must be reported within 15 days of the shipping date.
- Abuse or Misuse of products: While we stand behind our commitment to provide the highest quality standards, products have a life expectancy based on normal use. The Services Warranty does not apply to products subject to abuse, misuse, neglect, alteration, improper or unreasonable use or maintenance, negligence, accident, or exposure to inclement weather conditions.
Manufacturing-Related Services have the following warranty, unless otherwise specified in the purchasing agreement:
Labor and Servicing costs are covered for 1 year from the shipping date to the original owner.
Exclusions: Any damage or deterioration resulting from the following:
- Neglect of the periodic maintenance
- Improper repair or maintenance
- Operating methods other than those the product was designed to perform
- Exposure of the product to chemical agents, abrasive cleaning agents, sea water, salt or other corrosive environments
- Unauthorized alteration, misuse, incorporation or use of unsuitable attachments or parts
- Normal wear and tear (including but not limited to, normal fading of painted or plated surfaces, sheet peeling, and other natural deterioration)
- Subsequent damage resulting from impact or damage resulting from failure to adhere to any part of the warranty requirements
- Errors resulting from missing information or inaccurate information provided by the customer
UNICOR reserves the right to request that the damaged product be returned prior to granting a remedy.
UNICOR offers no other warranty, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. UNICOR shall not be liable for consequential or incidental damages arising from any product defect.