UNICOR guarantees all products to be free from defects in materials and workmanship. UNICOR's guarantee applies to the original purchaser of the item and is in effect upon receipt of the item. Please refer to the links below for the appropriate product or service warranty.
To initiate a warranty claim, please contact the Customer Service Center by either:
- Phone: 1-800-827-3168, or
- Email: UNICOR.Customer.Service@usdoj.gov
Products and services have the following warranty unless otherwise specified in the purchase agreement.
Product Warranty for Electronics Recycling Business Group
Product Warranty
Products sold as "Tested and Full Functions, R2/Ready for reuse" or "Tested for Key Functions R2/ Ready for Resale" and expressly covered in the Sales Documents to include a warranty are warranted for 30 days from the date of sale.
All other products sold by UNICOR Recycling Business Group, whether for reuse, component parts, commodities for scrap, or sold as is are not covered under warranty unless otherwise specified in writing at the time of sale.
Missing products: Delivery shortages and incorrect shipments must be reported to UNICOR within 15 days of the shipping date.
Warranty Exceptions:
While UNICOR stands behind its commitment to meet or exceed industry quality standards, products have a life expectancy based on normal use. Any damage or deterioration resulting from the following is expressly excluded from warranty provisions:
- Improper repair or maintenance
- Operating methods other than those the product was designed to perform
- Exposure of the product to chemical agents, sea water, salt, or other corrosive environments
- Unauthorized alteration, misuse, incorporation, or use of unsuitable attachments or parts
- Normal wear and tear (including, but not limited to, normal fading of painted or plated surfaces, sheet peeling, and other natural deterioration)
UNICOR reserves the right to request that the damaged product be returned prior to granting a remedy.
UNICOR offers no other warranty, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. UNICOR shall not be liable for consequential or incidental damages arising from any product defect.