UNICOR guarantees all products to be free from defects in materials and workmanship. UNICOR's guarantee applies to the original purchaser of the item and is in effect upon receipt of the item. Please refer to the links below for the appropriate product or service warranty.
To initiate a warranty claim, please contact the Customer Service Center by either:
- Phone: 1-800-827-3168, or
- Email: UNICOR.Customer.Service@usdoj.gov
Products and services have the following warranty unless otherwise specified in the purchase agreement.
Clothing and Textiles Warranty
UNICOR guarantees all products to be free from defect in materials and workmanship. This guarantee applies to the original purchaser of the item and is in effect upon receipt of the item. UNICOR reserves the right to determine whether a UNICOR product is defective in material or workmanship, and whether the below-listed exceptions to the warranty apply. Should UNICOR determine that a UNICOR product is defective in material or workmanship, and no exceptions to the warranty apply, UNICOR will then, at its option, apply one
of the following remedies:
- 1. Issue replacement parts only.
- 2. Determine that replacement parts and more significant labor may be required, and repair the item.
- 3. Replace the item.
Warranty Exceptions
- Missing products: Delivery shortages and incorrect shipments must be reported within 15 days of the shipping date.
- Abuse or Misuse of products: While we stand behind our commitment to provide the highest quality standards, products have a life expectancy based on normal use. The Product Warranty does not apply to products subject to abuse, misuse, neglect, alteration, improper or unreasonable use or maintenance, negligence, accident, or exposure to inclement weather conditions.
- Obsolete products with remaining warranty: Products no longer in production or their parts are no longer commercially available to support repair or replacement of in warranty items, customers will be offered either a replacement item or a discount toward the purchase of a comparable item.
Products have the following warranty, unless otherwise specified in the purchasing agreement:
Warranty is valid for the first 24 months from the original purchase date. All original labeling on the inside of garment must be intact for refund. Exclusions below do apply.
- Damage resulting from abuse, misuse or accidental damage
- Damage resulting from extended wear and tear
- Damage resulting from any alteration or customer modification
- Damage resulting from contact with a corrosive substance
- Damage resulting from soiling, stains, or dye transfer
- Damage resulting from laundering chemicals or treatments
UNICOR reserves the right to request that the damaged product be returned prior to granting a remedy.
UNICOR offers no other warranty, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. UNICOR shall not be liable for consequential or incidental damages arising from any product defect.