UNICOR guarantees all products to be free from defects in materials and workmanship. UNICOR's guarantee applies to the original purchaser of the item and is in effect upon receipt of the item. Please refer to the links below for the appropriate product or service warranty.
To initiate a warranty claim, please contact the Customer Service Center by either:
- Phone: 1-800-827-3168, or
- Email: UNICOR.Customer.Service@usdoj.gov
Products and services have the following warranty unless otherwise specified in the purchase agreement.
Office Furniture Warranty
UNICOR guarantees all furniture products to be free from defect in materials and workmanship. This guarantee applies to the original purchaser of the item and is in effect upon receipt of the item. UNICOR reserves the right to determine whether a UNICOR furniture product is defective in material or workmanship, and whether the below-listed exceptions to the warranty apply. Should UNICOR determine that a UNICOR furniture product is defective in material or workmanship, and no exceptions to the warranty apply, UNICOR will then, at its option, apply one of the following remedies:
- 1. Issue replacement parts only.
- 2. Determine that replacement parts and more significant labor may be required and repair the item.
- 3. Replace the item.
While we stand behind our commitment to provide the highest quality standards, there is a life expectancy of products based upon normal use, defined as being 40 hours per week by individuals weighing 275 lbs. or less (unless otherwise indicated) and not subjected to abuse, misuse or damage resulting from chemical or environmental exposure. Warranty periods are measured from date of delivery and or installation.
UNICOR seating and furniture lines carry a 15 year warranty unless otherwise specified.
Warranty Exceptions
- Missing products: Delivery shortages and incorrect shipments must be reported within 15 days of the shipping date.
- Abuse or misuse of products: While we stand behind our commitment to provide the highest quality standards, products have a life expectancy based on normal use. The Product Warranty does not apply to products subject to abuse, misuse, neglect, alteration, improper or unreasonable use or maintenance, negligence, accident, or exposure to inclement weather conditions.
- Obsolete products with remaining warranty: For furniture items that are no longer in production or their parts are no longer commercially available to support repair or replacement of in warranty items, customers will be offered either a replacement item or a discount toward the purchase of a comparable item.
Products have the following warranty, unless otherwise specified in the purchasing agreement:
CASEGOODS
High wear components such as casters, glides, plastic components and locking mechanisms are warranted for 10 years.
SEATING
High wear components such as casters, self-skinned urethane parts, plastic shells and gas cylinders are warranted for 10 years.
Seating control mechanisms are warranted for 10 years.
Fabric and leather are warranted for 5 years under normal use and maintenance.
SYSTEMS
High wear components such as slides and locking mechanisms are warranted for 10 years.
Electrical components are warranted for 10 years from the date of manufacture with the exception of lamps and ballasts which are not warranted.
Panel fabrics are warranted for 5 years for fading under normal use and maintenance.
Steel structure components are warranted against defects for 5 years under normal use. Warranty does not apply to finishes.
ERGONOMICS ACCESSORIES
High wear components such as gas cylinders are warranted for 10 years after date of shipment to original owner.
Any non-standard material (COM/COL materials) selected by the customer is not warranted. Neither does this warranty apply to damage resulting from accident, alteration or misuse, as well as scratches, fading and improper maintenance. UNICOR assumes no responsibility for product damage resulting from improper installation, user modification or damage resulting from chemical or environmental exposure.
Wood owes its inherent beauty to variations in color, grain, and texture, and therefore these variations are not considered defects. UNICOR does not guarantee the exact matching of grain, pattern, and color to all other office products.
We have taken great care to accurately photographically reproduce finishes for our samples. However, there may be variations between the photographic and actual finishes or fabrics. To ensure the fabric selection meets your expectations, please ask your Office Furniture representative to provide a sample swatch prior to making your decision.
LAMINATE SURFACES AND WOOD FINISHES
Ten year warranty on wood finishes, laminate self edges, veneer tops, or molded edge tops. Laminate and wood finishes are not warranted against the following:
- Damage resulting from unusual environmental conditions (extreme climate, acids, and moisture)
- Damage resulting from prolonged exposure to UV light
- Damage resulting from abrasive cleaners or improper use
- Damage resulting from improper storage or modification
- Damage resulting from over loading file drawers and/or other than intended design
LABOR AND SERVICING
Labor and servicing costs are covered for 1 year from the shipping date to the original owner.
UNICOR reserves the right to request that the damaged product be returned prior to granting a remedy.
UNICOR offers no other warranty, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. UNICOR shall not be liable for consequential or incidental damages arising from any product defect.