Products and services have the following warranty unless otherwise specified in the purchase agreement.
Office Furniture Warranty
UNICOR guarantees all furniture products to be free from defect in materials and workmanship. This guarantee applies to the original purchaser of the item and is in effect upon receipt of the item. UNICOR reserves the right to determine whether a UNICOR furniture product is defective in material or workmanship, and whether the below-listed exceptions to the warranty apply. Should UNICOR determine that a UNICOR furniture product is defective in material or workmanship, and no exceptions to the warranty apply, UNICOR will then, at its discretion, apply one of the following remedies:
- Issue replacement parts only.
- Determine that replacement parts and more significant labor may be required and repair the item.
- Replace the item.
UNICOR reserves the right to request that the damaged product be returned prior to granting a remedy.
Warranty Exceptions
- Missing products: Delivery shortages and incorrect shipments must be reported within 48 hours upon signing the proof of delivery.
- Abuse or misuse of products: While we stand behind our commitment to provide the highest quality standards, products have a life expectancy based on normal use. Normal use is defined as being 40 hours per work week by individuals weighing 275 lbs. or less (unless otherwise indicated). The Product Warranty does not apply to products subject to abuse, misuse, neglect, alteration, improper or unreasonable use or maintenance, negligence, accident, or exposure to inclement weather conditions.
- Obsolete products with remaining warranty: For furniture items that are no longer in production – their parts no longer being commercially available for support, repair, or replacement in warranty-eligible items – customers will be offered either a replacement item or a discount toward the purchase of a comparable item.
Products have the following warranty, unless otherwise specified in the purchasing agreement:
FINISHES
We have taken great care to create accurate photographic representations of our finishes and fabrics.
However, there may be variations between these images and actual finishes or fabrics. To ensure the
selection meets your expectations, please ask your Office Furniture representative to provide a sample
swatch prior to making your decision.
CASEGOODS
High wear components such as casters, glides, plastic components, and locking mechanisms have a 10-year warranty.
Wood finishes, laminate self-edges, veneer tops, or molded edge tops have a 10-year limited warranty with the following exceptions:
- Damage resulting from unusual environmental conditions (extreme climate, acids, and moisture)
- Damage resulting from prolonged exposure to UV light
- Damage resulting from abrasive cleaners or improper use
- Damage resulting from improper storage or modification
- Damage resulting from overloading file drawers and/or use exceeding that intended by product design.
Wood owes its inherent beauty to variations in color, grain, and texture, and therefore these variations are not considered defects. UNICOR does not guarantee the exact matching of grain, pattern, or color to all other office products.
SEATING
High wear components such as casters, self-skinned urethane parts, plastic shells, and gas cylinders have a 5-year limited warranty.
Seating control mechanisms have a 10-year warranty under normal use.
Fabric and leather have a 5-year limited warranty under normal use.
SYSTEMS
High wear components such as slides and locking mechanisms have a 10-year warranty.
Electrical components are warrantied for 15 years from the component’s date of manufacture with the exception of lamps and ballasts which have a 5-year warranty from their original date of manufacture.
Panel fabrics are warrantied for 5 years for fading under normal use and maintenance.
Steel structure components have a 5-year warranty.
ERGONOMICS ACCESSORIES
High wear components such as pneumatic cylinders (float tables) have a 5-year limited warranty from their original manufacture date.
High wear and electrical components for E-Floats are covered under a 7-year limited warranty from their original manufacture date.
1
All High wear Ergonomical Accessory components are covered under a 5-year limited warranty.
2
LABOR AND SERVICING
Labor and servicing costs are covered for 1 year from project completion sign off.
To initiate a warranty claim, please contact the Customer Service Center.
Phone: 1-800-827-3168
Email: UNICOR.Customer.Service@usdoj.gov
1The cylinders in Genesis Float Tables are covered by a limited 10-year manufacturing warranty.
2Excluding the Neat Hub which is covered under a 3-year limited warranty and the Neat Charge which is only covered for a 1-year limited warranty.