Contact Center Solutions That Put You Front and Center

UNICOR's call center solutions provide contact center support at highly competitive rates, right here in the USA, eliminating the need to send work offshore. Our commitment to providing value for money, by matching quality with affordability, makes us a leading resource to federal government, federal contractors and, in certain cases, the private sector alike.

Our Work is Backed by a Long List of Certifications and Credentials:

• Lean Six Sigma (LSS) GREEN BELT certifications
• American Corrections Association (ACA) Certified
• ASQ Certification/Lean Basics/DOL Apprenticeship Program
• UL and NSF Certifications
• ISO Certified past years in our Print Programs
• Forklift Certification

A Short List of Services

Hosted Call Center Solution – UNICOR's hosted Call Center solution meets or beats industry standards when it comes to Call Handling Time (CHT), Abandon Rate, and Average Speed of Answer (ASA). Services include:

• Automated outbound lead generation
• Relationship development of existing prospects
• Automated, enhanced workflow efficiencies
• Scheduled and/or automated call backs
• Automated email reminders and distribution of marketing material
• 100% call recordings
• Customized reporting metrics

Outbound B2B – Our outbound Business-to-Business centers have performed data scrubbing, lead generation, sales, and account profiling for some of the top companies in America.

There's More to UNICOR's Services Business Group Than Meets the Eye

• Interior and exterior signage
• Routed seals
• Data services, distribution & warehousing services
• Kitting services
• Plastic tableware offerings
• Filters
• Interagency procurement services
• Printing & bindery

In addition, under UNICOR's special pilot projects, companies can repatriate manufacturing to the USA, also known as 're-shoring.' This includes products for sale commercially, which would otherwise be produced or assembled outside the United States.