Requesting a Waiver Online
For large waivers (more than 10 line items), e-mail your waiver request to Unicor.Customer.Service@usdoj.gov. Otherwise, please register and/or sign in to your My Account DashboardUNICOR My-Account Dashboard. Then open the My Waivers applet - you will see a link to submit a new waiver request.
Processing Time Frames
Each waiver request received is evaluated on a case-by-case basis by both our sales representatives and UNICOR staff. We make every attempt to process your waiver request in a timely manner. Assuming all relevant information has been provided, our goal is to issue a written decision within seven days after receipt of the request. During seasonal volume surges, if pertinent details are missing, and/or if your request involves a project-level/technically involved situation, processing times will vary. We will do our best to minimize any delay. If you do not receive a resolution to your waiver request within 10 business days of your waiver submission, please consider it automatically granted.
Waiver Requests on the Basis of Price, Involving Comparable Items
Action shall be taken by FPI within five business days of receipt of a federal agency’s written request. The waiver will either be granted, or FPI may agree to perform the work at a price equal to, or less than, the private sector vendor’s offer determined to represent “best value.”
Checking Waiver Status
It’s easy to obtain the status of your waiver request by logging on to your UNICOR My-Account Dashboard. This is the same applet where you submitted your waiver request. All of your recent waivers (since November, 2022) will be listed here.
Basis for Waiver Denial
A decision by FPI to deny a waiver request, or to deny a waiver appeal, shall be supported in writing by specific determinations and findings. Denied waivers may be appealed.
To appeal a waiver decision, please mail or fax to:
Attn: Waiver Appeal
Federal Prison Industries, Inc.
400 First Street Building; Room 8007
Washington, D.C. 20534
FAX: (202) 305-7340
with the following information:
- Name, title, phone, fax, e-mail information and complete mailing address of the point of contact;
- Your waiver identification number (found in the upper right corner of FPI waiver decision letter);
- A detailed explanation as to why your agency is unable to support FPI’s proposal, suggested products, and ultimate decision.