Who may authorize me to order license plates?
Only your agency Fleet Manager may authorize you to purchase license plates. Your agency Fleet Manager attends monthly meetings of the federal government fleet community to represent your agency and assumes responsbility for proper management of all your agency's vehicular fleet assets. If you do not know your agency's fleet manager, please contact us.
Billing Information
Your credit card or purchase orders will be charged after your order is shipped (i.e., it is picked up by a freight carrier). For billing questions or problems, please contact our Customer Service Center at 1-800-827-3168 and ask to speak to a representative in the billing department. Customer Service Center hours are 7:30 a.m. to 5:45 p.m. EST, Monday through Friday. Feel free to contact us online with questions, comments, problems, or suggestions. Please be sure to include the 8-digit sales order number and your name and phone number in the e-mail.
Security Information
UNICOR uses SSL (Secure Sockets Layer) to secure all online transactions. When you log on the store, you enter our secure server. From that point on, any information you send to the server, including credit card data, is encrypted as it passes back and forth between your browser and the server. When you submit your order, this secure server encryption is still in effect.
Frequently Asked Questions
1. What are replacement plates?
A replacement plate is easily identified by an expiration date located in the upper corners (month on the left and year on the right). These plates may be replaced up to a year before the expiration month.
Other than "On-Post" plates, a plate without any expiration dates should be replaced immediately.
2. How do I know which plate to order?
Your Fleet Manager needs to give you direction on which plate you should be using.
3. What quantity should I enter, if I want to order a pair?
Standard plates are sold as a pair; you should enter a quantity of 1.
Trailer plates are sold as a single; you should enter a quantity of 1.
4. What Plate number do I enter?
If you are unsure about your plate number you need to contact your fleet manager. Only he or she can provide guidance in this area.
5. How many plates do I receive if I order trailer plates?
Trailer plates are now sold as single plates.
6. Why isn’t my plate in FMVRS?
There are a few reasons why your plate is not viewable in FMVRS:
- Does your plate have an expiration date? If not, then it might not be in FMVRS.
- Has your order shipped? If not, then it won’t be in FMVRS.
- You just received your plates - give us two days leeway for the inter-agency data exchange
Otherwise, please do contact us at CUSGDLP@usdoj.gov. Provide the plate number and the sales order number, and we will ensure it is loaded promptly.
7. May I modify my order online?
No, after you have submitted your order, changes can not be made to the plate numbers. Plates can not be added to the order at a later date. If you need assistance with changes, please contact us immediately. Your questions will be answered promptly.
8. My plate is damaged. How do I get a new plate?
1. Place an order at for the license plate with the same plate number.
2. Please contact us and include the new order number, the license plate number and indicating that you have placed an order to replace a damaged license plate(s).
3. Print out the Order Acknowledgement and the email and wrap them around the damaged license plate(s).
4. Send the damaged license plate(s) with the Order Acknowledgement and the email wrapped around it to:
Federal Prison Industries
14601 Burbridge Road, SE
Cumberland, MD 21502
Attn: IME EISEN
9. I forgot my password and/or UserID. What should I do?
Click here - enter your e-mail address and submit. A new password will be e-mailed to you. Follow the instructions in your e-mail to log in and reset your password and continue.
10. How do I change my password?
To change your password, you must login by clicking the ‘Login and Change Account Information’ button. Please note that passwords are case sensitive, and that spaces should not be used.
11. How can I be sure my order was placed?
You will receive two confirmations. The first appears at the end of the checkout process, and it can be printed from your browser. The second is an e-mail message from our customer service center with an order confirmation.
If you do not receive the e-mailed confirmation message described above within an hour of placing your order, please contact our Customer Service Center at 1-800-827-3168.